Once your return arrives and passes inspection, we’ll notify you of the outcome. Approved refunds are issued to your "original payment method". Processing times vary by bank or payment provider, but typically take "3–10 business days". Refunds are issued in the "original currency" of purchase. Exchange rate differences or bank fees are outside our control. Faulty, Incorrect, or Damaged Items If your item arrives damaged, faulty, or not as described: Contact us within "7 days" of delivery. Include photos and a brief description of the issue. We’ll arrange a replacement, repair, or refund depending on the situation and your location.

We comply with consumer protection laws applicable in your region, including rights related to faulty goods. Return Shipping Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a "trackable" and "insured" shipping service, especially for international returns. Shipping fees, customs duties, and import taxes are non‑refundable unless required by local law.

How to Start a Return Email us at: accounts@puzzlefoxescaperooms.com

With the following information: Your full name Order number Item(s) you wish to return

Reason for return

Your country of residence

We’ll reply with the return instructions specific to your region.