Puzzle Fox (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use and protect your information when you visit or make a purchase from our website.

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Information We Collect

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We may collect personal information including:

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• Name

• Email address

• Shipping and billing address

• Phone number

• Payment details

• Purchase history

• Device and browsing information

• Website activity and analytics data

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We collect this information when you:

• Place an order

• Join our mailing list

• Contact us

• Browse our website

• Participate in promotions or giveaways

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How We Use Your Information

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We may use your information to:

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• Process and ship orders

• Communicate with you about your purchase

• Provide customer support

• Improve our website and products

• Send marketing emails and promotional content

• Analyse website traffic and customer behaviour

• Prevent fraud and maintain website security

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You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

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Payments

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All payments are processed securely through trusted third-party payment providers. We do not store your full payment details on our servers.

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Cookies & Tracking

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We use cookies and similar technologies to:

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• Improve website functionality

• Remember your preferences

• Analyse traffic and performance

• Deliver relevant advertising across platforms such as Meta and Google

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You can disable cookies through your browser settings if preferred.

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Third Parties

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We may share limited information with trusted third-party providers including:

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• Payment providers

• Shipping and fulfilment partners

• Marketing and analytics platforms

• Customer support tools

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Some providers may store or process data outside Australia.

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Security

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We take reasonable steps to protect your information from misuse, unauthorised access, disclosure or loss. However, no online transmission can be guaranteed to be completely secure.

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Your Rights

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You may request access to, correction of or deletion of your personal information by contacting us.

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Contact Us

 

For any privacy-related questions or requests, please contact us through our Contact page.